Frequently Asked Questions

Q.  How do I sign up to receive services?

A. Simply click on this link: UCAN senior client application and UCAN Transportation Service Agreement to download, complete and print off the application at home. Once you have completed and returned the application and UCAN Transportation Service Agreement, a UCAN representative will meet with you personally to determine how we can best serve you.  Important information about our transportation program!

Q.  What is the procedure when I need services?
A. Once you have completed the sign-up process and you need a service, just call our office at 515-334-2632 and tell our volunteer:

• what service you need

• when you need it

• where you live

If you are requesting transportation, please tell the volunteer:

• Where you need to go.

• How long you expect your appointment to be – Please make sure no service takes longer than 2 hours.

• The office volunteer will make the arrangements and call you back to confirm your appointment and give you any other the information. The driver will call you to introduce him/herself and confirm the appointment. S/he will also likely call you the night before to reconfirm that the appointment is still on.

Q.  Is there any cost for your service?
A. There is no cost for our services.  UCAN’s Caring Corps Committee provides all services through the generosity of volunteers, community sponsors and donors.  Tax-deductible donations are appreciated and may be mailed to PO Box 7615, Urbandale, IA 50323 – Please designate UCAN Caring Corps in the memo section of your check.

Click here transportation help. Our office will contact you with additional information!